Terms & Conditions

Terms & Conditions – Cage Arts Oman

Welcome to Cage Arts Oman! These Terms & Conditions outline the rules and guidelines for shopping on our platform. By accessing or using our website, you agree to comply with the following terms. Please read them carefully to ensure a smooth shopping experience.

General Overview

  • These terms apply to all products and services provided by Cage Arts Oman.
  • We reserve the right to update or modify these terms at any time without prior notice. Updates will be posted on this page, so please check regularly.

Customer Responsibilities

  1. Providing Accurate Information
    Customers must provide correct and up-to-date information during the checkout process to ensure accurate delivery of orders.
  2. Proper Product Use
    Customers are responsible for using candles and related products safely and as intended. Always follow the provided safety instructions.
  3. Timely Returns
    Return requests must be initiated within the period specified in our return policy. Returned products should be unused and in their original packaging.

Order and Payment

  1. Order Confirmation
    Orders are confirmed only after full payment is received. We reserve the right to cancel any order if payment is not completed or in case of stock unavailability.
  2. Accepted Payment Methods
    We accept payments through secure methods, including credit cards, debit cards, and online payment gateways.
  3. Pricing
    All prices listed are in Omani Rial (OMR). Prices are subject to change without prior notice, but the price displayed at the time of purchase will be honored.

Shipping and Delivery

  1. Shipping Timeline
    We aim to process and ship orders within [2-3 business days]. Delivery times may vary based on your location.
  2. Shipping Costs
    Shipping fees are calculated at checkout based on your location and order weight.
  3. Delays and Issues
    While we strive to ensure timely delivery, we are not responsible for delays caused by external factors, such as customs or weather conditions.

Returns and Refunds

  1. Eligibility for Returns
    Products may be returned within [7 days] of delivery if they are unused, undamaged, and in their original packaging.
  2. Refund Process
    Refunds will be processed within [14 business days] of receiving the returned item, provided it meets the return criteria.
  3. Non-Returnable Items
    Customized or personalized products are non-returnable unless there is a manufacturing defect.

Customer Support

Our team is available to assist you with any inquiries or issues. Feel free to reach out to us:

Privacy and Data Security

  • All personal information collected during the ordering process is securely stored and used solely for order fulfillment and customer communication.
  • We do not share or sell your information to third parties.

Safety Guidelines for Candle Use

  1. Never leave a burning candle unattended.
  2. Keep candles out of reach of children and pets.
  3. Place candles on a heat-resistant surface and away from flammable materials.
  4. Trim the wick to 1/4 inch before each use to avoid excess smoke or uneven burning.

Limitation of Liability

Cage Arts Oman is not liable for:

  • Damage caused by improper use of products.
  • Delays or disruptions due to unforeseen circumstances.
  • Any indirect, incidental, or consequential damages.

By shopping on Cage Arts Oman, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For further assistance, please contact us anytime. Thank you for choosing Cage Arts Oman for your candle needs!