Return and Refund Policy – Cage Arts Oman
At Cage Arts Oman, we strive to ensure our customers are satisfied with our carefully crafted products. However, if you are not completely happy with your purchase, we offer a simple and flexible return policy:
Return Conditions:
- Return Period:
- You can return the product within 14 days of receiving your order.
- Product Condition:
- The product must be unused and in its original condition, including all packaging.
- Non-Returnable Items:
- Products that have been used or damaged due to misuse.
- Customized orders (e.g., candles made to specific designs).
Return Process:
- Request a Return:
- Contact us via email at [Add Email Address] or phone at [Add Phone Number] to initiate the return process.
- Please provide your order number and a photo of the product (if required).
- Return Shipping:
- The customer is responsible for return shipping costs unless the product is defective or a wrong item was sent.
- Inspection and Approval:
- Once we receive the product, it will be inspected within 3 business days. If approved, we will proceed with a refund or replacement.
Refunds:
- Refund Method:
- Refunds will be processed using the original payment method.
- Processing Time:
- Refunds may take 5 to 7 business days to reflect, depending on your bank.
Contact Us:
If you have any questions about our return policy, please feel free to contact us:
- Email: [info@cagearts-om.com]
- Phone: [0096878465995]
Note: We always strive to improve the quality of our products and services, so your feedback is highly appreciated!
